Human-centred platform delivery in regulated environments. Three advisory-scale digital platforms built from scratch: all still serving advisors at major Canadian insurers today.
Extensive user journey research before a single line of development. HCD applied to every platform: design starts with the person, not the system.
Trusted advisor to senior leaders on modernization priorities. Annual planning cycles, portfolio sequencing, and investment prioritization.
Full delivery accountability across digital platforms. Milestone-based demos, sprint governance, release sequencing, and post-launch follow-through from MVP to steady state.
FINTRAC KYC/AML, CRS, ATF, e-signature legislation, electronic policy delivery. Translating regulatory requirements into working platform changes.
Led e-signature platform and UI/UX design partner selection. Requirements, evaluations, negotiations, and delivery governance across multi-vendor environments.
25 high-stakes go-lives delivered. Stakeholder readiness, training, communications, UAT at scale, defect lifecycle management, and Day-2 operating model design.
A practitioner's guide drawn from platforms still running in production across Canada's insurance industry.
Stratégie de plateforme, livraison HCD, conformité réglementaire ou préparation opérationnelle.
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